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Return and Refund Policy

We aim to make every shopping experience positive. If you are not completely satisfied with your order, we provide a simple process for returns, refunds, and exchanges to ensure your needs are met.

Key Details

  • Return Period:
    Items may be returned within 30 days from the delivery date.
  • No Fees:
    Returns are free of restocking charges.
  • Refund Timing:
    Approved refunds are usually completed within 7 days.
  • Return Shipping:
    Customers are responsible for shipping costs when sending items back.
  • This policy is governed by our Terms of Service.

Return Eligibility

To be eligible, items must be unused and in their original condition. All original tags, labels, and packaging should remain intact. Items damaged due to misuse, improper handling, or normal wear cannot be returned. Requests made after 30 days from delivery cannot be processed. To start a return, contact us at support@loveandbumpshop.com.

Returning an Item

1

Reach Out

Email support@loveandbumpshop.com with your order information, reason for return, and photos if relevant. Returns must be approved before shipping.
2

Receive Instructions

Once approved, we will provide detailed return instructions including the shipping address.
3

Pack the Item Securely

Use the original packaging if possible to prevent damage during transit.
4

Ship the Item

Customers are responsible for return shipping. A tracked shipping method is recommended.
5

Refund Processing

After receiving and inspecting the item, we will issue your refund.

Refund Information

Refunds are credited to the original payment method once the return is verified. Please allow up to 7 days for the refund to appear. A confirmation email will be sent after the refund is completed. No restocking fees apply, but original shipping charges are non-refundable. Refund timing may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or variant, email support@loveandbumpshop.com with your request and order details. Once approved, follow the return instructions provided. After receiving your returned item, we will process and send the replacement.

Exchanges are subject to availability. If unavailable, a refund will be issued instead.

Order Cancellations

To cancel an order, contact us promptly at support@loveandbumpshop.com. We will do our best to accommodate your request. If the order is already processed or shipped, cancellation is not possible, but you may return the item after delivery according to our return policy.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, we apologize for the inconvenience. Take clear photos of the item and packaging showing the issue, and email support@loveandbumpshop.com with your order number and images. After verification, we will provide an appropriate solution, such as a replacement or refund. We handle all such cases seriously and aim to resolve them quickly and efficiently.

Have a question or need help? Simply use the contact information below to get in touch.

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT

Email: support@loveandbumpshop.com
Phone Number: +447411542149
For more, open Contact Form

Business Information
Love & Bump is owned and operated by JHSN Brands, a company registered in the Netherlands.

Registration Number: 77711084
VAT Number: NL861104122B01

Address:
Scheepsbouwersweg 1h, 1121PC Landsmeer, Netherlands